Shipping & Customer Service
Information |
- If you have special shipping instructions, please list them in the Special Instructions space when you check out. If you need to have your order shipped Express or Overnight, feel free to
Email or call me for those costs before or after placing order. Or when you check out, you can express your desire for Overnight/Express and your credit card can be charged.
|
| Shipping Confirmation |
- Orders weighing over 13 oz.(.368kg) are sent either USPS Priority Post or FedEx will include a shipping confirmation automatically emailed to you from the shipping carrier. Orders weighing less are sent USPS First Class Post with no shipping confirmation. Orders lost in the mail, refused at the destination or not delivered by the postal service can be replaced at the customer's request.
|
| Gift Discretion/Special Shipping Labeling |
- If you wish the shipping label NOT TO INCLUDE from thecheesemaker.com to maintain the surprise element of the package, please make note of this when you check out.
|
Attention Customers with P.O Boxes
|
- Most shipments are sent using the United Stated Postal Service for Priority (includes delivery confirmation) (orders over 13 oz.) or First Class Mail (does not includedelivery confirmation) (orders under 13 oz.). If you prefer to have your order sent to a PO BOX, please indicate this when you check out in the space for notes or comments. Please indicate exactly where you want your order sent to. This information will insure faster delivery time and safe delivery of your order to you.
- Incorrect shipping addresses and/or postal codes: Please be careful to list your correct shipping address and/or postal code at check-out. If an incorrect address and/or postal code is given at time of order and shipment is either lost in the mail or not received, a replacement order will be the responsibility of the customer.
|
| Shipping Details |
- Shipping within the U.S. included
in all product prices. Shipped same day; either First Class (if weight is 13 oz. or under) or Priority Mail, DHL or UPS (if weight is 15 oz. or over) as ordered (Mon.-Fri.). DHL or UPS may be used for orders weighing over 8 lbs. Overnight and Express Shipping available. Email or call me. 414-745-5483. If you have special shipping instructions, please list them when you check out in the Special Instructions space.
For USPS Priority Mail, Express USPS, DHL, UPS you will receive a shipping confirmation email with a tracking number and/or delivery confirmation number.
- International Customers: I only charge the shipping cost difference between shipping within the USA and outside the USA. Since shipping costs are included in the price of my products if shipped within the USA, there may be additional shipping costs to ship outside the USA. You can also e-mail me
for exact shipping costs before or after placing order.
- All products are shipped the same day as ordered (Mon-Sat) and are
shipped to your street address or post office box via Priority United
States Postal Service.
- Camembert/Brie/Blue Cheese Making Kits - International Shipping: I ship Priority United States
Postal Service - Canada $14.00, Europe $22.00 USD, Australia $25.00 USD. Choose your shipping option at Check-Out. Or, email me before
or after placing order to receive shipping costs to countries other than listed here. Your credit card will be charged extra shipping at the above rates if you do not choose a shipping option.
- Alaska, Hawaii, Puerto Rico etc: Depending on weight of shipping box, additional mailing/shipping costs may be necessary.
- Other countries: Please e-mail me
for exact shipping costs before or after placing order.
I SHIP VIA UNITED STATES POSTAL SERVICE (USPS)
TO ALL COUNTRIES. I CAN ALSO SHIP VIA OTHER CARRIERS OF YOUR CHOICE.
|
Shipping for Cheese Presses
- Cheese presses are shipped FedEx within the USA (except for Alaska & Hawaii). A street address (not a PO BOX) is required. Please email or call me if a PO BOX is your only option.
- $24.00 Canadian shipping
fee for
any one of the cheese presses. Shipped via USPS (postal service).
- $46.00 European shipping
fee for
any one of the cheese presses. Shipped via USPS (postal service).
- $63.00 Australian shipping
fee for
any one of the cheese presses. Shipped via USPS (postal service)
Check your shipping option at Check-Out.
The international shipping fee will be a bit higher if you order
more than one unit. I
will be happy to e-mail you the cost before your purchase - please
e-mail me by clicking here. Otherwise, I will e-mail
you the cost after your purchase.
|
Adding Shipping Costs to Your Order
After adding items to your shopping cart
CLICK HERE
to add additional shipping charges if needed.
Use this option for International shipping after being advised on total shipping costs.
|
Packing/packaging Materials
Bio-degradable peanuts are used for packaging materials. They're made of corn starch, but please refrain from eating them.
|
Store Hours
My Cedarburg Wisconsin store is open Monday-Friday 10-6pm, Saturday 10-5pm and Sunday 11-5pm.
Click here for map.
|
Customer Service Information
I pride myself on offering only THE BEST and PERSONAL customer service. Being a long time homebrewer and winemaker, I know that cheese making is also a hands-on hobby, one which needs attention to get excellent results. I do MY BEST to help you strive to become an accomplished home cheesemaker.
If you
would rather order via fax or telephone and not online, you can telephone
me at 414-745-5483 or fax your order to 262-377-1787. Be sure to list
your email address and telephone should I need to contact you about your
order.
Technical support is included
with your purchase of my Kit or Cheesemaking Guide
Hours: 10-6p.m. (CST)
Phone:414-745-5483
E-Mail: steve@thecheesemaker.com
|
| Payment Information |
- Checks, and money orders/cashier checks accepted and orders will be shipped upon clearing of check, or sooner.
|
- My site is secure. It is convenient and safe to use your credit card or Paypal to complete your order.
|
- Click Here to add additional funds for misc. items or misc. charges.
|
| Your Privacy |
- Your personal information, such as your name, email address will never be given away, transferred or sold to any other person, party, organization or business. Your personal information is only held on my database for the purpose of sending you future information updates and/or product updates or offers.
Like you, I also hate junk and spam emails, thus I regard your privacy concerns with great care.
|
| |
| |
| |
| |
